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Embark on a collaborative journey with us, turning your project aspirations into reality to propel and grow your business.
· Network Health Monitoring: Continuous monitoring for Uptime and Performance.
· Monitoring Cyberr security – monitoring for threats and unauthorized access.
· Incident Resolution: Rapid response to network disruptions to maximize uptime.
· Change Management: Implementing updates and process upgrades to improve network efficiency.
· Firewall Management: Ensuring robust security through effective firewall management.
· Issue Resolution: Efficiently addressing and resolving technical problems to ensure minimal downtime.
· Request Management: Handling service requests and ensuring timely responses.
· Knowledge Base: Providing access to a comprehensive repository of FAQs, guides, and troubleshooting steps.
· User Training: Offering training sessions and materials to enhance user proficiency with IT tools.
1. Omnichannel helpdesk –
· Channels: Support through various channels like phone, email, live chat, and social media.
2.. Troubleshooting and Resolution:
· Escalation: Escalating complex issues to higher-level support teams when necessary.
· Resolution Tracking: Documenting the resolution process for future reference.
3. Closure
· RFO: Share detailed RFO with the customer
4. Continuous Improvement:
· Analysis: Regularly analyzing support data to identify trends and areas for improvement.
· Develop and share service improvement paln for repated issues.
· Excel in deployin multi-location , multi-services Projects.
· 99% Project Delivered within 4 Weeks
· Progressive Updates and Communication to stakeholders
· Industry Best timelines
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